FAQs

Who do you ship our items through?

Beverley Brown Boutique ships most items through USPS, although there is an option at checkout for UPS that allows quicker options. Any available shipment option will show at checkout. Please send us a message at customerservice@beverleybrownboutique.com should you have any questions. Please note when placing an order online, even when choosing express options, we cannot guarantee your package arrives by a certain date. We can't be held accountable for a package that goes missing in transit, but we can help you attempt to track it down and file a claim. We highly recommend choosing Route Package protection at checkout - it makes filing a claim seamless, should the need arise!

When will my order ship?

It currently takes 1-3 business days for Beverley Brown to process your order and get it ready to ship, however in some instances it could be +/- a day. If you're needing your items quicker please send us and email at customerservice@beverleybrownboutique.com and we will try to accommodate to your needs.

What is your return policy?

Beverley Brown accepts online returns up to 14 days from the time of purchase for store credit ONLY or an exchange if the correct size remains in stock at the time of return.  All sale items are final sale and can not be returned. All returned items must be sent in new condition- no stains, smells and with the original tags attached. If any stains or smells are in/on items being returned they will be returned to sender at the senders cost and unaccepted for store credit or exchange. 

Online orders can be returned or exchanged in-store, as well! Open M-F 10-6, Sat 9-4.

How do I return my items?

We do understand that some items just don't work out! If you need to return items you are responsible for paying the return shipping. Please send us an email at customerservice@beverleybrownboutique.com so we know to expect your package. Store credit will be issued and an email will be sent to you with information on how to use the credit online within 2 days of accepting the package.

Beverley Brown Rewards points:

You earn 1 point for every pre-tax dollar you spend on your purchase. You points accrue and can be used in-store or online. Please note- rewards points cannot be used on sale or custom items. Reward points can be redeemed on any purchase of $30 or more. One issue we see a lot is online shoppers trying to use their $10 rewards on purchases smaller than $30- this is why!

Pickup Terms and Conditions:

Beginning April 19, 2020 Beverley Brown Boutique has implemented new terms on local pickups. By selecting local-pickup you are agreeing to pick up your package within 10 days of purchase- unless other arrangements have been made. You will receive a pickup notification when your order is processed as well as a reminder. Should your order be left past the 10 days, it will be returned via store credit, minus a 5% restocking fee. For further inquiries please send us a message at customerservice@beverleybrownboutique.com